Shipping & Delivery Policy
Brand: KhushZewar
At KhushZewar, we aim to deliver your favorite jewelry pieces safely and conveniently. Please read our shipping and delivery policy before placing your order.
1. Order Processing
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Orders are processed after they have been successfully placed and the necessary details are confirmed.
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Please allow 1–3 business days for order processing before dispatch.
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Orders placed on weekends or public holidays may be processed on the next business day.
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During sales, promotions, or busy periods, processing may take longer.
2. Delivery Across Pakistan
We aim to deliver orders throughout Pakistan wherever our courier partners provide service.
Estimated delivery times after dispatch:
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Major cities: 2–5 business days.
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Other serviceable areas: 3–7 business days.
These are estimates, not guaranteed delivery dates. Remote locations, weather conditions, public holidays, courier delays, or other unforeseen circumstances may affect delivery.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.
Any free-shipping offers will be subject to the conditions stated in the relevant promotion.
4. Cash on Delivery
Cash on Delivery (COD) may be available for eligible locations and orders.
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Please provide a valid phone number and accurate delivery address.
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Our team or courier partner may contact you to confirm your order.
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Please ensure that someone is available to receive and pay for the parcel.
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Repeated refusal of confirmed orders may result in restrictions on future COD orders.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared through the contact information you provided, where available.
Please allow some time for tracking information to become active.
6. Incorrect Address or Unsuccessful Delivery
Customers are responsible for providing accurate delivery details. Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may cause delays or additional courier charges.
If your parcel cannot be delivered, please contact us to discuss the available options.
7. Damaged or Missing Items
If your parcel arrives damaged or an item is missing, contact us as soon as possible after delivery. Please retain the packaging and provide clear photographs or an unboxing video, if available, so we can investigate the issue.
Eligible cases will be handled according to our Return & Exchange Policy and applicable law.
8. Contact Us
For shipping or delivery questions, contact KhushZewar through the contact details listed on our website.
Thank you for shopping with KhushZewar.
Please note: Replace the delivery estimates and processing times above if they do not match your actual courier arrangements.